CCA Webinar FAQs & Policies
What you need to know about the CCA Webinar Series
If you are an individual, group or company representative everything you need to know about a CCA individual webinar or series subscription, purchasing a single webinar, participating in the live webinar, claiming your certificate of attendance and more is answered below.
General Webinar FAQs
On the Monday before the webinar, an e-mail will be sent to registrants and group contacts that includes a link to access the live webinar, a link to download the presentation and certificate request instructions. This information is also sent on the morning of the live webinar.
Cancellations for a single webinar received in writing a minimum of seven calendar days prior to the webinar will be refunded the full fee minus a $50 processing fee. After that date, no refunds are available. There are no cancellations or credits on unused subscriptions or duplicate purchases.
For company/corporate subscription purchases, there are no cancellations or credits on unused company subscriptions, or certificates.
As a group participant and an company employee, you are eligible to receive certificates if you were included in both the Group Participation Form and online payment.
The responsible contact must submit the Group Participation Form to request certificates for all group participants online and pay $30/nonmember certificate requested within two business days following the conclusion of the webinar.
Certificates are $30/nonmember and free to CCA members. Fees are due at the time the request for certificates is made.
To submit the names for certificates, submit the completed Group Participation Form via e-mail to conference@ccactuaries.org and submit payment for any requested certificates through the following process:
- The responsible contact who originally registered for the presentation logs into the CCA website: https://www.ccactuaries.org and uses the certificate request link sent on the day of the webinar.
- If the responsible contact needs a certificate, the responsible contact needs to be included with the list of recipients on
the excel Group Participation Form returned to conference@ccactuaries.org.
- Select names of all participants who require certificates of attendance. “Search by Name” and “Add New Contact” (for those not included on listing) functions are available by typing in the box above the "Add Registrant to List" button.
- Payment of $30 for each nonmember certificate is required at the time certificate requests are submitted. Certificate requests are not fully processed without payment for nonmember certificates.
- Participant names must be entered and appropriate fees must be paid and fully processed within two business days after the presentation has concluded. Any records not fully processed will be automatically deleted and cannot be recreated.
Yes, to register or purchase a company subscription, the company’s contact person should call the CCA to establish himself or herself as the contact person for the company before January 15. One alternate contact person should also be designated. Appropriate fees should be paid by this time.
Company subscriptions are payable by check only. However, payments of $12,000 or more may be submitted in two installments, each equal to 50% of the full year’s subscription fee; the first payment is due no later than January 15 of the subscription year; and final payment is due by June 1 of the subscription year.
The CCA Board of Directors reserves the right to revise the webinar schedule, with substitutions of session topics and content. CCA ensures a minimum of 10 webinars each for the Healthcare Series and Retirement Series, which each include Cross Discipline topics, and a minimum of 17 webinars for the Complete Series subscription.
The company is responsible for coordinating the attendance of individuals or groups. On the Monday before the webinar, an email will be sent to the primary contact containing a link to access the live webinar, a link to download the presentation and participant certificate request instructions. This information will be sent again on the morning of the live webinar.
The company contact person must request certificates for all group participants online and pay $30/nonmember certificate requested within two business days after the conclusion of the webinar.
To submit the names for certificates, submit the completed Group Participation Form via email and submit payment for any requested certificates through the following process:
- The responsible contact for the company must login to the CCA website and use the certificate request link sent on the day of the webinar.
- If the contact person needs a certificate, the contact needs to be included with the list of recipients on the Excel Group Participation Form returned to CCA by email.
- Select names of those participants who require certificates of attendance “Search by Name” and “Add New Contact” functions are available by typing in the box above the "Add Registrant to List" button.
- Payment of $30 for each nonmember certificate is required at the time certificate requests are submitted. Certificate requests are not processed without payment for nonmember certificates.
- Participant names must be entered and appropriate fees must be paid and fully processed within two business days after the presentation has concluded. Any records not fully processed will be automatically deleted and cannot be recreated.
Zoom Webinar FAQs
The CCA is committed to delivering outstanding service and experiences. CCA's webinars are delivered using the popular and commonly used Zoom platform. This allows for a consistent technology experience across the various virtual CCA events, meetings and conferences.
See below for important information. Please email CCA Customer Service with any additional questions.
CCA will email webinar access details (from conference@ccactuaries.org), including the participation link, on the Monday preceding the webinar. And, you will receive a reminder email the morning of the webinar.
Please contact customer service, conference@ccactuaries.org
Please contact customer service, conference@ccactuaries.org
CCA will include a link to the handouts in the Monday and Wednesday participant email messages you will receive.
Webinars will be delivered via Zoom, please ensure that your device is able to connect to Zoom and you have a strong internet connection. https://zoom.us/download
Contact Zoom support, https://support.zoom.us/hc/en-us
To ensure the best experience, make sure that you are viewing Zoom in "Full Screen" mode and in "Gallery view."
You are not required to participate in the webinar chat. However, it is possible other participants will share information and make comments that you find interesting and informative.
Registered attendees and subscribers will receive an email from conference@ccactuaries.org with a link to the webinar recording approximately one week after the event. Access to the recording is available for six months after the initial broadcast.